TABLE OF CONTENTS Introduction I. Building and installing the kernel module II. Installing the Japanese version of the product III. FAQ: Q: How do I run the .i686 or .x86_64 installation file? Q: Is the .i686 installation file compatible with my x86_64 architecture? Q: Can I install Agent for Linux on an IA64 system? Q: The setup program cannot find kernel source files in the /lib/modules//build or the /lib/modules//source directory. What should I do? Q: I have selected by mistake one of the corrupted fonts in Acronis Backup Management Console and I am now unable to read any displayed text. How can I restore the default font settings? INTRODUCTION In some cases, the setup program of Acronis Backup cannot compile the necessary kernel modules or prepare the required execution environment for the "acronis_console" and "acrocmd" programs. Normally, the setup program informs you about this problem and refers you to this file. Section I of this file describes how to build and install the kernel module. You may need to read that section if you have a custom kernel or a nonstandard location of the kernel source files. Section II describes the additional steps that you may need to perform when installing the Japanese version of Acronis Backup. I. BUILDING AND INSTALLING THE KERNEL MODULE Acronis Backup can be installed in the following Linux distributions: (a) Red Hat Enterprise Linux 4.x, 5.x, 6.x, 7.0, 7.1, 7.2 (b) Ubuntu 9.10, 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04, 13.10, 14.04, 14.10, 15.04, 15.10, 16.04 (c) Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24 (d) SUSE Linux Enterprise Server 10 and 11 SUSE Linux Enterprise Server 12 – supported on file systems, except for Btrfs (e) Debian 4, 5, 6, 7.0, 7.2, 7.4, 7.5, 7.6, 7.7, 8.0, 8.1, 8.2, 8.3, 8.4, 8.5 (f) CentOS 5.x, 6.x, 7, 7.1 (g) Oracle Linux 5.x, 6.x, 7.0, 7.1, 7.2 -- both Unbreakable Enterprise Kernel and Red Hat Compatible Kernel (h) CloudLinux 6.x (i) ClearOS 5.x, 6.x, 7, 7.1 In any of these distributions, the setup program normally automatically compiles the kernel module that is necessary for the product to work. If the setup program cannot compile the kernel module, you will need to do this manually, as follows. You need to install the kernel source files, the appropriate configuration file, and all packages that are required for building the kernel. These packages include "gcc", "make", and "kernel-devel". You will be prompted about the necessary packages when installing the kernel source files. For more details about the required Linux packages and the ways to install them in various Linux distributions, see the "Linux packages" section of the installation documentation. Normally, you can build and install the "snapapi" kernel module by running the "dkms" commands as follows: # dkms build -m -v \ --config --arch \ --kernelsourcedir # dkms install -m -v \ --config --arch \ --kernelsourcedir In these commands: must be one of the following: (a) For 2.4.x kernels: snapapi (b) For 2.6.x and 3.x kernels: snapapi26 is the version of the "snapapi" module. You can determine it by running the following command: # ls /usr/src | grep snapapi For example, if the name of the directory is snapapi26-0.7.64, the value of is: 0.7.64 is the name of your kernel configuration file. This file is usually located in the /boot directory. Specify the full file name, for example: /boot/config-2.6.31-14-generic is the type of kernel architecture, for example: i686. You can detect the value for by running the following commands: (a) For RPM-based distributions, such as Red Hat Enterprise Linux, CentOS, or Fedora: # rpm -q --queryformat "%{ARCH}\n" kernel (b) For distributions not based on RPM, such as Ubuntu: # uname -m For details about using the dkms utility, refer to the dkms man page. After successfully building and installing the kernel module, you can run the "acronis_console" program to check its functionality. The appropriate kernel modules will be loaded automatically. II. INSTALLING THE JAPANESE VERSION OF THE PRODUCT If you have the Japanese version of Acronis Backup, perform the following steps to activate Japanese support in the "acronis_console" X window application: 1. Download an RPM package that contains TrueType fonts for Japanese. You can download this package from: http://vault.centos.org/5.0/os/i386/CentOS/fonts-japanese-0.20061016-4.el5.noarch.rpm 2. Install the RPM package by running the following command: # rpm -Uhv \ fonts-japanese-0.20061016-4.el5.noarch.rpm\ --nodeps 3. When installing the package on an Ubuntu system, skip this step. Otherwise, add the following record into the "Files" section of the /etc/X11/XF86Config file (on some systems, of the /etc/X11/xorg.conf file): FontPath "/usr/share/fonts/japanese/TrueType" If the file does not exist, you do not need to create it. The fonts are already installed. 4. Restart the X server. The new fonts will now be activated. III. FAQ Q: How do I run the .i686 or .x86_64 installation file? A: This is a standard binary file. To start the installation, run the following commands: # chmod +x # ./ Here, is the name of your .i686 or .x86_64 installation file. The setup program uses the RPM Package Manager (RPM). Before installing Acronis Backup on a system that does not use RPM, such as an Ubuntu system, you need to install RPM; for example, by running the following command as the root user: #apt-get install -y rpm Q: Is the .i686 installation file compatible with my x86_64 architecture? A: No, you must download and install the corresponding .x86_64 installation file instead of the .i686 installation file. The installation procedure is the same. Q: Can I install Agent for Linux on an IA64 system? A: No, this architecture is not supported by Acronis Backup. Q: The setup program cannot find kernel source files in the /lib/modules//build or in the /lib/modules//source directory. What should I do? A: This usually means that you need to install the kernel source files corresponding to your kernel version. The following commands install the kernel source files in Debian and Ubuntu: $ sudo apt-get update $ sudo apt-get install linux-headers-`uname -r` $ sudo apt-get install linux-image-`uname -r` The following command installs the kernel source files in Red Hat Enterprise Linux and Fedora: # yum install kernel-devel-`uname -r` Q: I have selected by mistake one of the corrupted fonts in Acronis Backup Management Console and am now unable to read any displayed text. How can I restore the default font settings? A: Close the management console. Then, locate the .backupandrecoveryconsole file in your home folder. This file is stored in the ~/.Acronis/BackupAndRecoveryConsoleGUI/ directory. Delete this file and then start the management console. The default font settings will be restored.